Your Privacy Matters

When you use SafeDocs, we collect the following information:

• Account Information: Name, email address, and company name when you create an account
• Payment Information: Billing details processed securely through our payment provider (we never store full credit card numbers)
• Usage Data: Information about how you use our platform, including scan frequency and file types
• Technical Data: IP address, browser type, device information, and log data for security and performance purposes

We do NOT collect or retain the actual content of your uploaded files beyond the scanning process.

We use the collected information to:

• • Provide, maintain, and improve our document security services
• • Process your scans and deliver threat detection results
• • Send you account notifications, security alerts, and service updates
• • Respond to your support requests and communicate with you
• • Prevent fraud, abuse, and security incidents
• • Comply with legal obligations and enforce our Terms of Service
• • Analyze usage patterns to enhance platform performance and features

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict role-based access with multi-factor authentication for our staff
• Infrastructure: Secure cloud infrastructure with regular security audits and penetration testing
• Monitoring: 24/7 security monitoring and automated threat detection
• Incident Response: Dedicated security team with established incident response procedures
• Compliance: Regular third-party security assessments and compliance certifications

We do NOT sell your personal information to third parties.

We may share your information only in these limited circumstances:

• Service Providers: Trusted partners who help us operate our platform (payment processors, cloud infrastructure providers) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (users will be notified)
• With Your Consent: When you explicitly authorize us to share information

All third parties are contractually obligated to protect your data and use it only for specified purposes.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Objection: Object to certain data processing activities

To exercise these rights, contact us at privacy@safedocs.com. We'll respond within 30 days.